LIMITED WARRANTY: MILLWORK
MADERA RESPONSIBILITIES
Structural Warranty
MADERA’s warranty commitment is to provide quality veneered interior doors and interior cabinetry fronts that are free from manufacturing defects in milling and lamination for the lifetime of the product. The warranty covers defects such as warping, delamination, cupping, as well as larger, structural face checking.
Many MADERA products are finished with reactive stains and oils that continue to evolve and mature over time as they are exposed to oxygen and light. This natural change is fundamental to the aesthetic of the product. Placing products in storage for long periods of time can have an adverse effect on this natural evolution and can change the color, tone and finish of the product. If the Purchaser needs to keep an order in storage for more than 6 months, they will need to sign a Liability Waiver Form releasing MADERA of any liability related to changes in the color, tone and finish of the product. MADERA’s limited structural warranty will remain in effect for these orders
UV Oil Finishes
MADERA warranties that the finish applied to doors and cabinetry fronts meet the highest quality industry standard. When a vertical finish is specified to match a flooring finish there may be slight variations in color. This is due to the unique way a vertical surface reflects light but also because doors and cabinetry fronts are finished by hand.
Finish defects including blemishes, stains, inconsistent sheen level, or extreme variations in veneer colors on a single panel are all covered by the MADERA warranty. Issues with finish must be communicated prior to installation. Once a product is installed, it is assumed that the material has been inspected for defects and therefore accepted.
MADERA products coated with natural oil finishes are covered under this warranty only when cleaned and maintained in accordance with the Madera oil maintenance guidelines. That maintenance may require the re-application of the oil finish by a professional during the period of this warranty, and the need for such re-application does not constitute a product failure. The frequency required to maintain vertical surfaces is typically less than that of a flooring surface and may not be necessary at all.
Warranty Claims
MADERA reserves the right to verify and inspect all warranty claims. Warranty claims will be investigated pursuant to the procedures set forth in the Terms and Conditions of Purchase. Some defect claims may require the removal of samples for analysis. Responsibility for replacement costs of materials will be determined after analysis of the cause is complete.
If the inspection confirms that MADERA is liable for the product defect, MADERA will replace the material as quickly as possible or refund the Purchaser for the defective product. A Purchaser’s claim against MADERA may not exceed the invoice amount for the products sold, whether due to defects or delay. MADERA is not liable for operating loss, loss of time, profit, income, or any other indirect loss resulting from the order, including losses from delays or defects. If the inspection finds that the defect was caused by the Purchaser due to improper unloading, storage, installation, product use or maintenance, MADERA shall bear no responsibility or liability.
OWNER RESPONSIBILITIES
Owner must retain the signed estimate, invoices and payment receipts.
Owner must follow proper care and maintenance procedures of the floor according to the finish type and outlined in the MADERA Wood Guide.
Owner must maintain proper relative humidity within the space – relative humidity should be maintained between 35% and 55% throughout the year. Failure to do so could result in cupping, cracking, and other floor failures that are not covered by this warranty.
WARRANTY DISCLAIMERS
The following items are not covered by MADERA’s Warranty:
Damage caused by fire, flooding, and other natural disasters and/or Acts of God
Damage caused by negligence, accidents, misuse, or abuse
Damage caused by cutting from sharp objects
Color, shade, or texture variations between samples, printed color photography or replacement flooring and original flooring material
Changes in color due to exposure to air, sunlight, and age
Naturally occurring wood characteristics such as variation in grain, mineral streaks, and knots
Construction or installation-related damage
Installation defects include installations made in violation of applicable state or local housing or building codes, or contrary to the Installation Instructions furnished with the product. When in doubt, do not install.
COLOR, MATERIAL VARIABILITY AND SAMPLE DISCLAIMER
MADERA products are made of natural wood materials and variations in color, grain, number of knots, and other characteristics should be expected. There are color and pattern variations in all wood. This is characteristic of a living tree. All wood will go through natural color changes from the effects of oxidation and ultraviolet light. In some species such as American Cherry, Walnut and some exotics this color change is more pronounced. Some MADERA products are colored by smoking (fuming) and other treatments that create color by reacting with naturally occurring compounds in the wood. Natural variations in the concentrations of those compounds from board to board may be significant and result in color variation that exceeds the variation in the untreated wood. This enhanced color variation is considered part of the appeal of this coloring technique and is not considered a manufacturing defect. Reclaimed wood products can have an extreme amount of variation. For reclaimed wood products purchasers should expect nail holes, cracks, checks and staining in addition to the standard variations described above.
For this reason, differences may occur relative to the samples provided and product imagery on our website and marketing materials. While MADERA’s samples and product imagery are intended to accurately represent the particular material's characteristics, color, and overall appearance, they DO NOT show all possible variations. Normal variations between MADERA samples or product imagery and the materials delivered to the purchaser are not covered by this warranty.
WARRANTY EXCLUSIONS
The above warranties are given only to the original retail purchaser of the product. No warranties are transferable. It is the responsibility of the installer to inspect the product for manufacturing defects and/or visible damage prior to installation. No retailers, distributors or employees have the authority to alter the obligations, limitations, or exclusions under any of the MADERA warranties. MADERA excludes and will not be liable for or pay incidental, consequential, or special damages under any warranties. This means any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. These limited warranties constitute the only express warranties for the product purchased. To the extent permitted by law, all warranties other than MADERA limited warranties express or implied, including any warranty of merchantability or fitness for a particular purpose, are disclaimed. If any implied warranty arises under state law, any and all implied warranties (including any warranty of merchantability and fitness for a particular purpose) are limited in duration to the duration of this written warranty, to the extent allowed by law. Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply. These warranties give the customer specific legal rights, and the customer may also have other rights that vary from jurisdiction to jurisdiction.
MADERA wants all our clients to be happy and satisfied with their purchases. If there are claims or questions, or in the event that you are not totally satisfied with your product please call or email us.