LIMITED WARRANTY: FLOORS + PANELING
MADERA RESPONSIBILITIES
Structural Warranty
MADERA’s warranty commitment is to provide quality solid plank and engineered hardwood flooring and paneling that is free from manufacturing defects in milling and lamination for the lifetime of the product, subject to the limitations set forth below.
Many MADERA products are finished with reactive stains and oils that continue to evolve and mature over time as they are exposed to oxygen and light. This natural change is fundamental to the aesthetic of the product. Placing products in storage for long periods of time can have an adverse effect on this natural evolution and can change the color, tone and finish of the product. If the Purchaser needs to keep an order in storage for more than 6 months, they will need to sign a Liability Waiver Form releasing MADERA of any liability related to changes in the color, tone and finish of the product. MADERA’s limited structural warranty will remain in effect for these orders
UV Oil Finishes
MADERA products coated with natural oil finishes are covered under this warranty only when cleaned and maintained in accordance with the oil manufacturer. That maintenance may require re-application of the oil finish by a flooring professional during the period of this warranty, and the need for such re-application does not constitute a product failure. The frequency of the maintenance required to maintain a wood floor finished with natural oil may vary significantly from one setting to the next depending on environmental factors, including foot traffic. With oil-finished floors, water and other liquids left for prolonged periods without being wiped up may cause spotting, which is normal and will not be considered a product defect. Everyday wear and tear, gloss reduction, scuffing and scratches are not covered under this warranty.
UV Polyurethane Finishes
MADERA products coated with a UV polyurethane finish offers more protection than a UV oil or hand applied oil, however, daily use will still cause wear and tear. Everyday wear and tear, gloss reduction, scuffing and scratches are not covered under this warranty.
Warranty Claims
MADERA reserves the right to verify and inspect all warranty claims. Warranty claims will be investigated pursuant to the procedures set forth in the Terms and Conditions of Purchase. Some defect claims may require the removal of samples for analysis. Responsibility for replacement costs of materials will be determined after analysis of the cause is complete.
If the inspection confirms that MADERA is liable for the product defect, MADERA will replace the material as quickly as possible or refund the Purchaser for the defected product. A Purchaser’s claim against MADERA may not exceed the invoice amount for the products sold, whether due to defects or delay. MADERA is not liable for operating loss, loss of time, profit, income, or any other indirect loss resulting from the order, including losses from delays or defects. If the inspection finds that the defect was caused by the Purchaser due to improper unloading, storage, installation, product use or maintenance, MADERA shall bear no responsibility or liability.
OWNER RESPONSIBILITIES
Owner must retain the signed estimate, invoices and payment receipts.
Owner must follow proper care and maintenance procedures of the floor according to the finish type and outlined in the MADERA Wood Guide.
Owner must maintain proper relative humidity within the space – relative humidity should be maintained between 35% and 55% throughout the year. Failure to do so could result in cupping, cracking, and other floor failures that are not covered by this warranty.
INSTALLER RESPONSIBILITIES
Ensure that the flooring and paneling is properly installed in accordance with prevailing industry standards as outlined by the NWFA.
Verify that the flooring and paneling has been properly acclimated.
Verify that installation and/or site conditions are adequate for the installation and ensure that humidity and temperature conditions are maintained during acclimation and installation. ·
Verify that the subfloor is clean, dry, flat and structurally sound per industry standards as outlined by the NWFA.
Check the flooring and paneling for manufacturing defects and/or visible damage. Verify prior to installation that any flooring paneling that will be installed has been manufactured within acceptable tolerances and is visually satisfactory to the end-user. When in doubt, do not install the product.
Ensure that the flooring and paneling is properly covered and protected with the appropriate material after installation.
WARRANTY DISCLAIMERS
The following items are not covered by MADERA’s Warranty:
Wood flooring installed in full bathrooms with a shower or tub.
Damage caused by fire, flooding and other natural disasters and/or Acts of God.
Damage caused by negligence, accidents, misuse or abuse.
Damage caused by vacuum cleaner beater bar or hard heads.
Damage caused by appliances, furniture, and casters.
Damage caused by cutting from sharp objects.
Reduction in gloss, scratches, or indentation due to sand, pebbles or other abrasives, debris, pets, insects, construction traffic, or failure to maintain the floor as required.
Color, shade, or texture variations between samples, printed color photography or replacement flooring and original flooring material.
Changes in color due to exposure to air, sunlight and age.
Noises (squeaks, etc.) associated with anything other than the improper manufacture of the product.
Naturally occurring wood characteristics such as variation in grain, mineral streaks, and knots.
Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials and fasteners including but not limited to uneven subfloor surfaces, floor deflection, voids in the sub floor, or excessive moisture in the subfloor.
Natural expansion and contraction resulting in separation between boards or damage caused by excessively high or low humidity.
Minor cracks or separations between the flooring boards caused by expansion and contraction due to seasonal changes.
Cupping or crowning in the flooring boards due to excessive subfloor moisture or low humidity
Construction or installation-related damage.
Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including without limitation, broken or leaking water pipes, flooding, wet mopping spills or weather conditions.
Installation defects including installations made in violation of applicable state or local housing or building codes, or contrary to the Installation Instructions furnished with the product. When in doubt, do not install.
COLOR, MATERIAL VARIABILITY AND SAMPLE DISCLAIMER
MADERA products are made of natural wood materials and variations in color, grain, number of knots, and other characteristics should be expected. There are color and pattern variations in all wood. This is characteristic of a living tree. All wood will go through natural color changes from the effects of oxidation and ultraviolet light. In some species such as American Cherry, Walnut and some exotics this color change is more pronounced. Some MADERA products are colored by smoking (fuming) and other treatments that create color by reacting with naturally occurring compounds in the wood. Natural variations in the concentrations of those compounds from board to board may be significant and result in color variation that exceeds the variation in the untreated wood. This enhanced color variation is considered part of the appeal of this coloring technique and is not considered a manufacturing defect. Reclaimed wood products can have an extreme amount of variation. For reclaimed wood products purchasers should expect nail holes, cracks, checks and staining in addition to the standard variations described above.
For this reason, differences may occur relative to the samples provided and product imagery on our website and marketing materials. While MADERA’s samples and product imagery are intended to accurately represent the particular material's characteristics, color, and overall appearance, they DO NOT show all possible variations. Normal variations between MADERA samples or product imagery and the materials delivered to the purchaser are not covered by this warranty.
WARRANTY EXCLUSIONS
The above warranties are given only to the original purchaser of the product. No warranties are transferable. It is the responsibility of the installer to inspect the product for manufacturing defects and/or visible damage prior to installation. MADERA accepts no responsibility for liabilities, claims, or expenses, including labor costs, where flooring with visible defects has been installed. No retailers, distributors or employees have the authority to alter the obligations, limitations, or exclusions under any of the MADERA warranties. MADERA excludes and will not be liable for or pay incidental, consequential or special damages under any warranties. This means any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. These limited warranties constitute the only express warranties for the product purchased. To the extent permitted by law, all warranties other than MADERA limited warranties express or implied, including any warranty of merchantability or fitness for a particular purpose, are disclaimed. If any implied warranty arises under state law, any and all implied warranties (including any warranty of merchantability and fitness for a particular purpose) are limited in duration to the duration of this written warranty, to the extent allowed by law. Some jurisdictions do not allow exclusion or limitations of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply. These warranties give the customer specific legal rights, and the customer may also have other rights that vary from jurisdiction to jurisdiction.
MADERA wants all of our clients to be happy and satisfied with their purchases. If there are claims or questions, or in the event that you are not totally satisfied with your hardwood floor please call or email us.